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With 22% of young people currently unemployed in the UK, helping 16-18 year olds into work has become a priority for many local authorities. In Sheffield, the council and skills shop, The Source, part of the National Skills Academy for Retail’s network, have collaborated on a number of innovative projects for young people looking for a career in retail.
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Austins in Derry, Northern Ireland, is the world’s oldest independent department store and an important part of the city’s heritage. In preparation for the City of Culture celebrations in 2013, Austins is determined to offer all visitors to the store an outstanding shopping experience. They have used WorldHost customer service training to do this and maintain the business’ reputation as the city’s leading independent retailer.
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Opening a shopping centre in a tough and highly-competitive retail environment requires something special to attract shoppers. For Westfield Stratford City this selling point is a modern shopping centre offering the best shops and outstanding service to its customers. Covering 1.9million sq. ft., Westfield Stratford City is the largest urban shopping centre in Europe, next door to the Olympic site. On top of this it now offers best-in-class customer service thanks to WorldHost Retail training.
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Since 1968, Harry Corry Interiors has grown from a small family run business to one of the leading retailers of home furnishings in Scotland and Ireland. The retailer currently has 48 outlets and employs more than 600 staff. Harry Corry’s management has always tried to maintain its commitment to excellent personal service to customers in line with its growth. The Greater Belfast Retail Skills Shop has helped Harry Corry Interiors achieve this vision in Ireland using WorldHost.
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Leroy Hills wanted to gain a qualification for the work he did at Dixons Travel, Heathrow Airport. He undertook the Advanced Apprenticeship through the Retail Academy, part of the National Skills Academy for Retail.
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