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Master class 1: My shop, my future
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Wednesday, January 12, 2011 9:30 AM - 4:00 PM |
This master class looks at what the new retail landscape might mean for your business, both the threats and the opportunities, before defining the central element to running a successful retail business - vision. As such, it provides you with the essential starting point for all other master classes in the series.
For more information,
contact Phil O'Brien
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WorldHost Retail: Free preview (Petroc Devon)
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Wednesday, February 15, 2012 10:00 AM - 12:00 PM |
Come and experience this brand new customer service programme specifically tailored for retailers. This free session will give you an overview of all three programmes available exclusively through the National Skills Academy for Retail: Principles of Customer Service, Sales Powered by Service and Frontline Management Solutions.
For more information,
contact michelle.harding@petroc.ac.uk
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The Principles of Customer Service - Retail (Petroc Devon)
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Monday, March 26, 2012 9:30 AM - 5:00 PM |
This highly interactive course provides the fundamental framework to base your customer service standards on. As the new national standard for retail, this session is delivered over the course of a day and is fun, participative and addresses all learning styles allowing all delegates to absorb and retain key messages.
For more information,
contact Michelle Harding 07969 640461
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