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The National Skills Academy For Retail Members

On this site you can find all the information you need about the National Skills Academy for Retail and what it can do for your retail skills shop. Whether you have been helping learners and retailers in your area for months, for years, or you are yet to get started, please feel free to take a look around and get in touch with any questions.
  Success Stories
"WorldHost really opens up the world of customer service to you and gives you an idea of how people like to be treated as a customer at a shopping centre."
Opening a shopping centre in a tough and highly-competitive retail environment requires something special to attract shoppers. For Westfield Stratford City this selling point is a modern shopping centre offering the best shops and outstanding service to its customers.  Covering 1.9million sq. ft., Westfield Stratford City is the largest urban shopping centre in Europe, next door to the Olympic site. On top of this it now offers best-in-class customer service thanks to WorldHost Retail training.
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  Latest News
14 December 11
The Skills Place launches at Westfield, Stratford City
The Skills Place - Newham, one of the National Skills Academy for Retail’s skills shops, launched earlier this year in the new Westfield, Stratford City shopping centre. more
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  Events
Sales Powered by Service – Retail
Date: Wednesday, February 8, 2012 9:00 AM - 1:00 PM
Location: 300 Meadowhall Way, Sheffield, S9 1EA

Overview A half day course which transforms your frontline staff into an effective sales team who not only listen to the customers’ needs but maximise on those needs, whilst still giving great service. It works effectively as a stand-alone programme or a follow-up to the Principles of Customer Service - Retail. Course objectives • To review the sales cycle and understand how it influences your customers’ purchasing decisions • To discuss the value of knowing your products and services and identifying customers’ needs • To learn how to up-sell, cross-sell and link-sell • To identify the various customers in a business and how each contact with them is crucial • To understand the benefits of selling beyond the basics Course content • You’re in sales • Your customer service level • The sales cycle • Knowing your products and services • Moments of truth • The keys to sales • You have the power • Handling ‘no’ in sales Who should attend the course Anyone in your organisation involved in selling goods or services. This course is a useful refresher for more experienced staff or for new staff who need to understand how to maximise sales for the business. Programme length: Half day
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